SysAid Product Description SysAid is IT management software designed to save you time and money. Combining help desk and asset management into a single, friendly package, SysAid raises IT management to a new level.
How is SysAid different from other help desk software? SysAid is built specifically for IT management. It can better meet the demands of organizations seeking internal help desk.
SysAid is the only IT software to offer full communication abilities. SysAid not only lets users send Email, SMS, and instant messages to one another--it can even contact them itself, automatically.
Time-consuming phone calls are replaced with modern, efficient communication. SysAid offers minimal setup and maintenance time. Available as either an installed solution or an online hosted solution, SysAid provides record-speed implementation and integration.
SysAid works on multiple platform environments, such as Windows and Linux. SysAid offers an all-in-one solution. A single interface provides help desk, remote control, asset management, IT activity analysis tools, and more.
Fit for technical and non-technical users, SysAid is intuitive and easy to use. How will SysAid benefit your organization? Improved Service Quality With SysAid, IT can respond faster to service requests.
This means not only resource savings, but also increased end-user satisfaction. Increased Productivity SysAid raises IT productivity and overall system availability by cutting down time spent on administration maintenance.
Tighter asset control Using SysAid, you can control and view the details of all assets under IT responsibility. Make sure software is licensed, hardware is updated, etc.
Lower costs SysAid enforces a professional methodology. What are some of SysAid`s features? Help Desk Based on parameters such as category and location, service requests can be configured to automatically reroute, change their priority or due date, and perform other actions.
Service requests can be sorted according to user, due date, and other fields. Administrators can create escalation rules. Service requests can be placed in a knowledgebase, which can be easily searched.
End users and administrators are automatically notified about new, modified, and escalated service requests. Asset Management Desktops, laptops, and other assets are listed and grouped using an automatic deployment tool.
Hardware and software changes are updated automatically. Machines can be fully remote controlled by administrators. Easy integration to external purchasing and ordering systems via XML.
